Joined: 29 Sep 2003
Posts: 1070 | TRs
|i have contacted their customer service a handful of times over the last decade. the results have been mixed. on a few of the occaissions, i had to contact them multiple times to solve, or in one case, not solve the problem.
my take-away is customer service is not their focus, although compared to other outdoor businesses, they are far below average. yet they are definitely not the worst i have encountered.