NWHikers.net - View topic

Tom · Admin Joined: 15 Dec 2001 Posts: 16210 | TRs

Of course Kaspersky had no choice but to deny it whether true or not. Just apply the same rules they seem to use to determine whether websites are infected. It must be so even if we have no solid proof.

As far as I know they are still blocking this website. I sure wish Kaspersky would reply as quickly as they did to those allegations and let us know why they are blocking the site but so far no response from them.

HitTheTrail · Member Joined: 30 Oct 2007 Posts: 4930 | TRs Location: 509

Tom,
I got a second response from Kaspersky asking me if their suggestion had solved my problem and if so to please close the trouble ticket. I told them my changing the format of safe site list as they suggested solved my problem but that you were still wondering why the site is being blocked. This was their reply:

"Thank you for the reply. I am glad you were able to sort this out!

We understand that the site admin want to know why the website is being blocked. Since that is the case we will need the actual link as we will need to escalate it to a higher department. Now if this is a false positive they can white list it. In addition we will also need the actual error screen shot of the link being blocked.

Can you show me what you see with a screenshot? For more details, here is how to take a screenshot: http://support.kaspersky.com/us/492?cid=pe

Thank you and have a great day!"

I could delete this site from my safe list and see if I get the same error and send them a screen shot but I am wondering if it would get much of a response. What do you think?

Tom · Admin Joined: 15 Dec 2001 Posts: 16210 | TRs

Yes please. If still blocked it would be good to know why.

HitTheTrail · Member Joined: 30 Oct 2007 Posts: 4930 | TRs Location: 509

Tom,
OK, I just deactivated this site on my trusted list and got the same blocked error message. Then I made a jpeg out of it with the snipping tool and sent it to Kaspersky. We will see what they have to say. BTW, here is a copy of the message.

Kasperskey error message

the Zachster · Mon Nov 21, 2016 4:49 pm

Kaspersky has been blocking me as well. We contacted them a week ago and didn't hear back but today I finally got nwhikers back...YAY! Only problem is that the logout icon is missing. Any ideas? Weirdness.

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"May I always be the kind of person my dog thinks I am"

Tom · Admin Joined: 15 Dec 2001 Posts: 16210 | TRs

Logout option is now under your profile. But really there's no need to log out unless you are on a public computer.

the Zachster · Mon Nov 21, 2016 6:14 pm

Thanks Tom!

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"May I always be the kind of person my dog thinks I am"

Tom · Admin Joined: 15 Dec 2001 Posts: 16210 | TRs

The reason I moved it is the buttons had been reorganized above and was easy to unintentionally log out. I can put it back in and just have it go to the profile so it's less confusing.

Ringangleclaw · Member Joined: 01 Sep 2010 Posts: 1559 | TRs

Tom · Admin Joined: 15 Dec 2001 Posts: 16210 | TRs

There should be a logout option right next to your username.

Ringangleclaw · Member Joined: 01 Sep 2010 Posts: 1559 | TRs

Nope. I'd do a screen shot but don't have a hosting account anywhere

Tom · Admin Joined: 15 Dec 2001 Posts: 16210 | TRs

OK, seems like it was confusing so I put it back up top with a confirmation.

Ringangleclaw · Member Joined: 01 Sep 2010 Posts: 1559 | TRs

That's about perfect

HitTheTrail · Member Joined: 30 Oct 2007 Posts: 4930 | TRs Location: 509

Kaspersky support finally got back to me. They said they scanned this site on their "Tarantula System" and it checked out ok. I deactivated this site from my trusted list and was able to get in without being blocked. Looks like everything is OK now. I told them to close the incident report.