Forum Index > Full Moon Saloon > Amazon fulfillment FUBAR
Previous :: Next Topic  
Author Message
Anne Elk
BrontosaurusTheorist



Joined: 07 Sep 2018
Posts: 1338 | TRs
Location: Seattle
Anne Elk
  Top

BrontosaurusTheorist
PostFri Jan 15, 2021 10:41 pm 
Reply to topic Reply with quote
Has anyone experienced unusual difficulty getting their order from Amazon recently? (Excluding the Xmas crush, maybe.) I ordered an item Jan 8th and paid extra for 2 day delivery.  When I checked the tracking on the 10th, I saw it was "out for delivery", and by late day the message had changed to "your package has been lost".  I phoned A's customer service and had my payment applied to a re-order.  I followed package tracking from shipment thru its arrival at a facility in Everett as of the 12th.  On the 13th the message changed to "sorry, your package is delayed."  On the 14th it was "your package may be lost".  WTF??  Twice in a row?

I phoned customer service again early today and the apologetic CS lady put me on hold while she investigated, and later was somewhat cryptic in her explanation that it "wasn't necessarily lost, there have been some issues with the carrier."  She said to call back if my item wasn't delivered by the 21st. 

I wouldn't mind so much except that this is the first time I ever needed an item I ordered thru Amazon "ASAP".  Twice in a row, seems pretty bizarre. Maybe it's a "hot" item.   frown.gif

--------------
"There are yahoos out there.  Itís why we canít have nice things."  - Tom Mahood
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Cyclopath
Faster than light



Joined: 20 Mar 2012
Posts: 4812 | TRs
Location: Seattle
Cyclopath
  Top

Faster than light
PostFri Jan 15, 2021 10:54 pm 
Reply to topic Reply with quote
Whenever I need something in a timely manner, Amazon is always late and unhelpful.
Back to top
View user's profile Search for posts by this user Send private message Reply to topic Reply with quote
Randito
Snarky Member



Joined: 27 Jul 2008
Posts: 7758 | TRs
Location: Bellevue at the moment.
Randito
  Top

Snarky Member
PostFri Jan 15, 2021 11:38 pm 
Reply to topic Reply with quote
We had an order recently were we got a "package" delivered message that included a photo of the package,  but it was in from of someone's else's door, not in our neighborhood.   Amazon refunded.

When I was living in a Greenlake apartment two years ago I had multiple packages delivered on Sundays that went AWOL, but packages delivered M-S were always fine.   Amazon always refunded.  Adjusted my order habits to never have something delivered on Sunday.  I figured either the person delivering or receiving on Sunday was stealing.
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Leafguy
Member
Member


Joined: 16 Sep 2003
Posts: 434 | TRs
Location: Wenatchee
Leafguy
  Top

Member
PostSat Jan 16, 2021 12:00 am 
Reply to topic Reply with quote
Amazon just tried to pull the "he clicked on that item several times, lets change the price" BS on me this week. Was looking into an item and went back and forth to it several times during the week. When I decide to do it, the price is missing and there is a tab saying there are multiple options. The "Richard Craniums" had marked it up 10-20%. Yet it was still the same price from the vendor but freight wasn't paid. Needless to say, I got it elsewhere. What a bunch of ani. bart.gif
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Brian Curtis
Trail Blazer/HiLaker



Joined: 16 Dec 2001
Posts: 1594 | TRs
Location: Silverdale, WA
Brian Curtis
  Top

Trail Blazer/HiLaker
PostSat Jan 16, 2021 4:41 am 
Reply to topic Reply with quote
Yes. I've got a package with two items in one box from Amazon on the same schedule as yours. I ordered them on the 8th and 9th Jan and they were shipped together. Tracking tells me they are delayed and I'll be able to get a refund tomorrow if they don't show up today.

--------------
that elitist from silverdale wanted to tell me that all carnes are bad--Studebaker Hoch
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
cdestroyer
Member
Member


Joined: 14 Sep 2015
Posts: 684 | TRs
Location: montana
cdestroyer
  Top

Member
PostSat Jan 16, 2021 7:15 am 
Reply to topic Reply with quote
nope.. never had a delivery problem from Amazon...packages arrive on schedule or even before. very pleased with their service.
Back to top
View user's profile Search for posts by this user Send private message Reply to topic Reply with quote
graffiti
Member
Member


Joined: 17 Oct 2011
Posts: 275 | TRs
Location: Olympia, WA
graffiti
  Top

Member
PostSat Jan 16, 2021 8:11 am 
Reply to topic Reply with quote
I was getting the normal lateness from the Christmas holiday (10 day delivery instead of 2-3 days) but once that cleared up, things got better than ever. Before Christmas, everything was shipped UPS, USPS and occasionally FedEx. They have now started shipping items to my place via Amazon trucks (never seen one in town before) so many/most times I've been getting everything next day.

--------------
And the meek shall inherit the Earth...um...if that's ok with you.
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Schroder
Member
Member


Joined: 26 Oct 2007
Posts: 5858 | TRs
Location: on the beach
Schroder
  Top

Member
PostSat Jan 16, 2021 9:09 am 
Reply to topic Reply with quote
I got exactly the same message for an item I expected on Monday. It arrived yesterday (Friday).
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Seventy2002
Member
Member


Joined: 19 Jul 2008
Posts: 465 | TRs

Seventy2002
  Top

Member
PostSat Jan 16, 2021 9:25 am 
Reply to topic Reply with quote
Checking my order history, I've been getting stuff in 2-3 days except when I was told it would take longer.
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
treeswarper
Alleged Sockpuppet!



Joined: 25 Dec 2006
Posts: 10089 | TRs
Location: Don't move here
treeswarper
  Top

Alleged Sockpuppet!
PostSat Jan 16, 2021 9:36 am 
Reply to topic Reply with quote
Yes.  One order took a couple of months to get.  The last one was a day late.

I now check to see if Walmart has things online before Amazon.  I've had better service from the Walmarche site.

Also, REI has just been excellent.  It's like there is one of those pneumatic tube things and within a day, whoosh--my shoes arrive.

--------------
What's especially fun about sock puppets is that you can make each one unique and individual, so that they each have special characters. And they don't have to be humanĖĖanimals and aliens are great possibilities
Back to top
View user's profile Search for posts by this user Send private message Reply to topic Reply with quote
Slugman
Itís a Slugfest!



Joined: 27 Mar 2003
Posts: 16575 | TRs

Slugman
  Top

Itís a Slugfest!
PostSat Jan 16, 2021 9:56 am 
Reply to topic Reply with quote
I ordered a $10 item the other day and got free one day shipping. This required Prime but I got that free also.

I like the new deal where if you donít need the item quickly they pay you let it come later. Negative cost shipping. Awesome.

And of course the returns with no packaging or labels, just drop it off at numerous convenient locations.

--------------
ďThe jerking motion of a knee does not reflect the operation of a mindĒ  Slugman, January 24th 2020
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Anne Elk
BrontosaurusTheorist



Joined: 07 Sep 2018
Posts: 1338 | TRs
Location: Seattle
Anne Elk
  Top

BrontosaurusTheorist
PostSat Jan 16, 2021 10:45 am 
Reply to topic Reply with quote
OK, thanks for the feedback, everyone.  Sound like they definitely have some bugs in their delivery system.  Some of the other "features" of Amazon world I didn't know about are interesting ... "negative cost shipping" for Prime members ... price increases on items you click on multiple times before buying.  I did comment to the CS lady when I re-ordered about what to do if two packages happen to eventually show up, she said "keep it".

--------------
"There are yahoos out there.  Itís why we canít have nice things."  - Tom Mahood
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Anne Elk
BrontosaurusTheorist



Joined: 07 Sep 2018
Posts: 1338 | TRs
Location: Seattle
Anne Elk
  Top

BrontosaurusTheorist
PostSat Jan 16, 2021 12:12 pm 
Reply to topic Reply with quote
catsp wrote:
I'm not sure a few anecdotes in the context of millions upon millions of orders establishes any particular "bugs in their delivery system."

Perhaps not, but I was going for regional experiences, not their whole operation. Twice in a row on my orders within days (fulfillment by Amazon, not 3rd party sellers), sure seems indicative of something being off.  I wonder how their incident stats per 100K compare to the old standards - UPS, FedEx, etc.

--------------
"There are yahoos out there.  Itís why we canít have nice things."  - Tom Mahood
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
Cyclopath
Faster than light



Joined: 20 Mar 2012
Posts: 4812 | TRs
Location: Seattle
Cyclopath
  Top

Faster than light
PostSat Jan 16, 2021 12:33 pm 
Reply to topic Reply with quote
catsp wrote:
As for prices changing, I'm not sure I'd put that to some evil machination, as opposed to supply and demand and ever changing inventory.

"Evil" is a subjective description, it doesn't have any real meaning.  Amazon's prices definitely change due to machinations, whether they're evil or brilliant ones depend on who's stock you own I guess.


Amazon changes product prices 2.5 million times a day, meaning that an average product listed on Amazon changes prices every 10 minutes. That's fifty times more often than Walmart and Best Buy! The constant price changes have annoyed some consumers when they see the price of an item drop right after they buy it, but they've also helped Amazon boost profits by 25%.

How do they do it? Amazon has, simply put, tons of data.

They have 1.5 billion items listed for sale and 200 million users. Amazon has one billion gigabytes of data on their items and users. If you put all that data on 500-gigabyte hard drives and stacked them up, the pile of hard drives would be over eight times as tall as Mount Everest. Now that's some big data.

With all this data, Amazon analyzes customers' shopping patterns, competitors' prices, profit margins, inventory, and a dizzying array of other factors every 10 minutes to choose new prices for its products. This way they can ensure their prices are always competitive and squeeze out ever more profit.


https://www.businessinsider.com/amazon-price-changes-2018-8
Back to top
View user's profile Search for posts by this user Send private message Reply to topic Reply with quote
Anne Elk
BrontosaurusTheorist



Joined: 07 Sep 2018
Posts: 1338 | TRs
Location: Seattle
Anne Elk
  Top

BrontosaurusTheorist
PostSat Jan 16, 2021 2:58 pm 
Reply to topic Reply with quote
Cyclopath wrote:
Amazon changes product prices 2.5 million times a day ...

Sounds like the Wall St/NYSE computerized micro-second trading methods. No can beat ...

--------------
"There are yahoos out there.  Itís why we canít have nice things."  - Tom Mahood
Back to top
View user's profile Search for posts by this user Send private message Send e-mail Reply to topic Reply with quote
   All times are GMT - 8 Hours
Forum Index > Full Moon Saloon > Amazon fulfillment FUBAR
  Happy Birthday GrizzDaddy, grasshopper, Gamuru, forestGeek, Noheaperture, dave shorett!
Jump to:   
Search this topic:

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum
   Use Disclaimer Powered by phpBB Privacy Policy