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markh752
Snoozing on a rock!



Joined: 03 Dec 2011
Posts: 847 | TRs | Pics
markh752
Snoozing on a rock!
PostFri Dec 10, 2021 1:25 am 
I contacted Hilleberg regarding a tent that was out of stock on their website. Their response was to contact a US online affiliate since they had recently shipped them tent I wanted. . Hilleberg acknowledged that the tent I wanted did not show up on their "partners" website.
After a few hours of hitting the "refresh" button, the tent I wanted showed up and I was able to purchase it.
Kudos to Hilleburg's customer service!

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JimK
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Joined: 07 Feb 2002
Posts: 5570 | TRs | Pics
Location: Ballard
JimK
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PostFri Dec 10, 2021 9:24 am 
A benefit of a family-owned company. The North American headquarters is in Redmond, WA and you can drop in and talk to Petra Hilleberg, the current co-owner.

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Hiking Northwest
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hbb
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Joined: 06 Aug 2009
Posts: 287 | TRs | Pics
hbb
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PostFri Dec 10, 2021 10:45 am 
I've taken a tent to the Redmond office for service. They were super friendly and helpful, repaired a zipper and shipped the tent back to me within a week or so. No charge for anything. Their tents are expensive, but they stand behind them.

RichP
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