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Allison
Feckless Swooner
Joined: 17 Dec 2001
Posts: 12287 | TRs | Pics
Location: putting on my Nikes before the comet comes |
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Allison
Feckless Swooner
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 Wed Jan 19, 2005 4:11 pm |
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I bought a Patagonia Atom slingpack last year. I have used it pretty much every day since then, as a purse, and also as my inbounds ski pack. I got it on a "web-only" special off the Patagonia website and paid about half price of retail.
Last week, it blew out its main zipper. Patagonia gave me the option of repairing my ratty stained sad looking Atom, or getting a new one, the one with the simpler and better design, and no stains on it.
I got my new Atom in the mail today. 
Patagucci is expensive, but with customer service like that, what's to complain about?
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
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Blake
Member
Joined: 15 May 2003
Posts: 326 | TRs | Pics
Location: offtrail |
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Blake
Member
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Wed Jan 19, 2005 5:35 pm |
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Maybe if people like you didn't go breaking all their products and demanding new ones, they wouldn't need to charge so much in the first place. 
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Tom
Admin
Joined: 15 Dec 2001
Posts: 17855 | TRs | Pics
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Tom
Admin
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Wed Jan 19, 2005 6:15 pm |
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Well, it doesn't sound like anyone demanded anything in this case.  My philosophy is if you buy from a place that touts 100% customer satisfaction and markets themselves as such, e.g. Nordstroms, REI, you should expect to be taken care of within reason. If you don't want first class you can always froogle the economy fare.
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wildernessed
viewbagger
Joined: 31 Oct 2004
Posts: 9275 | TRs | Pics
Location: Wenatchee |
Truer words were never spoken ! (I don't think I spelled that right though)
wildernessed
Living in the Anthropocene
Living in the Anthropocene
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I_See
NWH Wannabe
Joined: 02 Jan 2005
Posts: 79 | TRs | Pics
Location: Tooo far east >_< |
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I_See
NWH Wannabe
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Thu Jan 20, 2005 2:57 pm |
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 Reminds me of the good ol' days when North Face was so cool.
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Backpacker Joe
Blind Hiker
Joined: 16 Dec 2001
Posts: 23956 | TRs | Pics
Location: Cle Elum |
| I_See wrote: | | Reminds me of the good ol' days when North Face was so cool. |
The horse face has had a DIRECT connection to China for YEARS!
It's been a couple decades since they were good!
A girl friend of mine is an airline stewardess. She goes to china all the time. There she buys North Face mountain parkas (yes the same as you get in the store) for 19.00$.
The same parka here costs 350.00$
TB
"If destruction be our lot we must ourselves be its author and finisher. As a nation of freemen we must live through all time or die by suicide."
— Abraham Lincoln
"If destruction be our lot we must ourselves be its author and finisher. As a nation of freemen we must live through all time or die by suicide."
— Abraham Lincoln
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Allison
Feckless Swooner
Joined: 17 Dec 2001
Posts: 12287 | TRs | Pics
Location: putting on my Nikes before the comet comes |
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Allison
Feckless Swooner
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Thu Jan 20, 2005 3:09 pm |
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China? What company DOESN't make stuff there?
I can count them all on one hand, and they are all itty bitty.
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
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polecatjoe
Silent but deadly
Joined: 16 Jul 2004
Posts: 1725 | TRs | Pics
Location: The Forests of Lynnwood |
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polecatjoe
Silent but deadly
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Thu Jan 20, 2005 3:14 pm |
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China, Indonesia, Vietnam, Uruguay, Mozambique; anywhere but USA. Companies start up here, than as soon as they develop a following they offshore manufacturing. It doesn't really affect the quality as much as you might think, though, IMO.
"If we didn't live venturously, plucking the wild goat by the beard, and trembling over precipices, we should never be depressed, I've no doubt; but already should be faded, fatalistic and aged." - Virginia Woolf
"If we didn't live venturously, plucking the wild goat by the beard, and trembling over precipices, we should never be depressed, I've no doubt; but already should be faded, fatalistic and aged." - Virginia Woolf
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I_See
NWH Wannabe
Joined: 02 Jan 2005
Posts: 79 | TRs | Pics
Location: Tooo far east >_< |
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I_See
NWH Wannabe
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Thu Jan 20, 2005 3:18 pm |
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| Backpacker Joe wrote: | | I_See wrote: | | Reminds me of the good ol' days when North Face was so cool. |
The horse face has had a DIRECT connection to China for YEARS!
It's been a couple decades since they were good!
A girl friend of mine is an airline stewardess. She goes to china all the time. There she buys North Face mountain parkas (yes the same as you get in the store) for 19.00$.
The same parka here costs 350.00$
TB |
I was refering to about fiftenn or so years ago... but I didn't realize it was 'like-that'!! That's interesting... I've never been fan of North Face, but around the time I mentioned there gear was highly rated. And there customer service used to be well thought of.
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Allison
Feckless Swooner
Joined: 17 Dec 2001
Posts: 12287 | TRs | Pics
Location: putting on my Nikes before the comet comes |
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Allison
Feckless Swooner
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Thu Jan 20, 2005 3:32 pm |
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| polecatjoe wrote: | | China, Indonesia, Vietnam, Uruguay, Mozambique; anywhere but USA. Companies start up here, than as soon as they develop a following they offshore manufacturing. It doesn't really affect the quality as much as you might think, though, IMO. |
Actually, it can, but it has more to do with QA than the workers themselves.
Chinese factories are currenlty the best tent makers.
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
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natonofvalley
doogooder assassain
Joined: 27 Jan 2005
Posts: 8 | TRs | Pics
Location: Never Never Land |
Mountain Hard Wear has the greatest jacket of all time. There not in China, are they. I've had it for years, sent it back for some repairs, came back 6 weeks later as good as new!
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Allison
Feckless Swooner
Joined: 17 Dec 2001
Posts: 12287 | TRs | Pics
Location: putting on my Nikes before the comet comes |
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Allison
Feckless Swooner
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Thu Jan 27, 2005 4:59 pm |
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Yes, they make a lot, if not all, of their goods in China.
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
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JimK
Member
Joined: 07 Feb 2002
Posts: 5606 | TRs | Pics
Location: Ballard |
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JimK
Member
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Mon Apr 11, 2005 2:59 pm |
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A big thumbs up for MSR!
I broke a snowshoe binding yesterday. Today I went down to MSR's repair faciity in South Seattle. I came out 15 minutes later with 2 new bindings and no charge. My snowshoes have had about 7 years of hard useage. They were out of warranty. Still, they not only replaced the broken one but the other as well.
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laughing_dog
Lather Rinse Repeat
Joined: 28 Mar 2005
Posts: 48 | TRs | Pics
Location: Seattle |
| marylou wrote: | | China? What company DOESN't make stuff there? |
Patagonia & Arc'teryx are two larger ones. Any others? Big Agnes? Mountainsmith? Granite Gear?
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Allison
Feckless Swooner
Joined: 17 Dec 2001
Posts: 12287 | TRs | Pics
Location: putting on my Nikes before the comet comes |
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Allison
Feckless Swooner
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Mon Apr 11, 2005 4:45 pm |
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| laughing_dog wrote: | | marylou wrote: | | China? What company DOESN't make stuff there? |
Patagonia & Arc'teryx are two larger ones. |
Perhaps what you mean to say is they don't make EVERYTHING in China, because these two at least make some stuff in China.
Practically everyone does, if you do some Googling you'll see what I mean.
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
www.allisonoutside.com
follow me on Twitter! @AllisonLWoods
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