Forum Index > Gear Talk > MSR Reactor losing steam - is it dirty?
 Reply to topic
Previous :: Next Topic
Author Message
Luc
Member
Member


Joined: 05 Jul 2003
Posts: 1673 | TRs | Pics
Location: accepting wise-cracks like no other
Luc
Member
PostFri Sep 22, 2023 12:50 pm 
My OG Reactor isn't burning nearly as hot as when it was new. The branded insert only turns a dull orange. I've read a few things about a nut that needs tightening but also that there could be dust/dirt in the foam that sits under the mesh. I could take it to the MSR repair shop (is it still in Sodo?) but I'm wondering if anyone has had this issue and was able to solve it themselves at home. Is the foam (i think it's foam?) inside the burner removable and could I possibly just rinse it out?

GNGSTR
Back to top Reply to topic Reply with quote Send private message
contour5
Member
Member


Joined: 16 Jul 2003
Posts: 2960 | TRs | Pics
contour5
Member
PostFri Sep 22, 2023 2:38 pm 
MSR is owned by Cascade designs. Their website has a fairly easy return set up. Fill out a little form and they send you a number to include with the product that you were returning. I donít believe that they take returns in person. Gotta mail it in.

Back to top Reply to topic Reply with quote Send private message
Luc
Member
Member


Joined: 05 Jul 2003
Posts: 1673 | TRs | Pics
Location: accepting wise-cracks like no other
Luc
Member
PostFri Sep 22, 2023 2:47 pm 
I've taken stuff to their repair shop in sodo unannounced and they took care of me right away.

GNGSTR
Back to top Reply to topic Reply with quote Send private message
Schroder
Member
Member


Joined: 26 Oct 2007
Posts: 6670 | TRs | Pics
Location: on the beach
Schroder
Member
PostFri Sep 22, 2023 3:43 pm 
Luc wrote:
I've taken stuff to their repair shop in sodo unannounced and they took care of me right away.
They don't do that any more. You have to mail it in. I just sent my reactor in to fix and they said it was too old & gave me a discount on a new burner. From their website:
Quote:
What is the Repair Shop location and hours? Our Repair Shop remains CLOSED to walk-in customers but we are accepting packages by mail. See the information below to start the return process.

Back to top Reply to topic Reply with quote Send private message
contour5
Member
Member


Joined: 16 Jul 2003
Posts: 2960 | TRs | Pics
contour5
Member
PostSat Sep 23, 2023 9:39 am 
They sent me a brand new Uber light inflatable to replace my three year old leakerÖdidnít charge me anything.

RumiDude
Back to top Reply to topic Reply with quote Send private message
Luc
Member
Member


Joined: 05 Jul 2003
Posts: 1673 | TRs | Pics
Location: accepting wise-cracks like no other
Luc
Member
PostFri Sep 29, 2023 8:47 am 
FYI - the foam insert is NOT foam. It's a firm mystery material that can easily crumble if pressed. It's like solidified foam. It reminds me of that (old school?) flower arrangement firm foam stuff that you poke stems into and turns to dust if you smash it. So, I'll just send in my stove. Also the mesh screen isn't removable because it's crimped into the rim of the stove.

GNGSTR
Back to top Reply to topic Reply with quote Send private message
   All times are GMT - 8 Hours
 Reply to topic
Forum Index > Gear Talk > MSR Reactor losing steam - is it dirty?
  Happy Birthday Molli, dacker, harrymalamute!
Jump to:   
Search this topic:

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum